Terms of service
TERMS OF SERVICE
We provide our services subject to the notices and conditions set out in this agreement. By accessing, browsing or otherwise using this site, you accept all terms and conditions contained herein in their entirety. We reserve the right to modify this site and these terms and conditions at any time without prior notice.
Please read this agreement carefully before continuing.
Use of the Website
It is prohibited to download, distribute or otherwise publish on this site any content, information or other material that:
- Contains errors, viruses, worms, backdoors, trojans or any other harmful code or properties
- Is defamatory, threatening, obscene, indecent, pornographic, discriminatory or likely to result in civil or criminal liability under the laws of Australia or any other applicable jurisdiction
- Infringes the intellectual property rights of third parties including copyrights, patents, trademarks, trade secrets or other proprietary rights
True Pearl Boutique may assign you an account identifier and password to access certain parts of the site. Each time you use that identifier or password, it is presumed that you are authorised to access and use the site in accordance with the terms of this agreement, and True Pearl Boutique has no obligation to verify the source of such access or use.
By accepting these terms of use through your use of the site, you declare that you are at least 18 years of age. If you are under 18, you may only use the site under the supervision of a parent or legal guardian.
Licence and Access
Subject to the terms of this agreement, you are granted a limited, revocable, non-transferable and non-exclusive licence to access and use this site by displaying it in your browser solely for personal shopping purposes, and not for commercial use or on behalf of any third party, except with the express written authorisation of True Pearl Boutique. Any breach of this agreement will result in the immediate revocation of this licence without notice.
Unless otherwise authorised in writing, all material on this site — including images, text, illustrations, icons, photographs, programs, audio or video clips, downloads and other content (collectively referred to as the "Content") — is intended solely for personal and non-commercial use. You may not use this content for commercial purposes or for the benefit of another business.
We reserve the right to refuse service, terminate accounts and/or cancel orders at our sole discretion, including but not limited to cases where we believe that customer conduct violates applicable law or is harmful to our interests.
Orders and Payment
By placing an order through this site, you confirm that you are legally capable of entering into binding contracts and that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in product or pricing information, or concerns identified by our fraud detection systems.
Payment must be received in full before your order is processed and dispatched. We accept the payment methods displayed at checkout. All transactions are processed securely through our third-party payment providers.
Pricing
All prices displayed on this site are in Australian Dollars (AUD) and include any applicable taxes unless otherwise stated. We reserve the right to modify pricing at any time without prior notice. Promotional pricing and sale pricing are valid for the duration of the promotional period only.
Promotional and Sale Claims
From time to time True Pearl Boutique may run promotional events including but not limited to moving sales, clearance events and seasonal sales. Promotional claims including urgency messaging, limited availability notices and sale end dates are intended as general marketing communications and are subject to change at any time. Continued display of promotional messaging does not constitute a binding commitment to any specific end date or stock level.
Restrictions and Liability
It is prohibited to reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse engineer, disassemble or otherwise exploit this site or any part of it without prior written authorisation.
You are solely responsible for all access to and use of this site by any person using the password and identifier assigned to you, whether or not such use is authorised by you. This includes all communications, transmissions and obligations — including financial obligations — arising from such access.
You are responsible for maintaining the security and confidentiality of your password and identifier. You must immediately notify True Pearl Boutique of any unauthorised use of your account or any other breach or potential breach of site security by contacting us at Customerservice@truepearlboutique.com.
Intellectual Property
All content on this site remains the exclusive property of True Pearl Boutique or its content suppliers and is protected by applicable intellectual property laws. Unauthorised use of any content may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Limitation of Liability
To the fullest extent permitted by applicable Australian law, True Pearl Boutique shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of this site or the products purchased through it. Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.
Product Descriptions, Images and Pricing
We make every effort to ensure that product descriptions, images and pricing are accurate. However, we do not warrant that product descriptions or other content on this site are complete, reliable, current or error-free. Product images — including lifestyle images and brand imagery — are for illustrative purposes only and may include digitally created or AI-generated visuals intended to represent the style and aesthetic of the brand. The final item received may vary slightly in colour, pattern or finish due to screen display differences and manufacturing variations.
Social Proof and Testimonials
Testimonials and reviews displayed on this website may be illustrative of typical customer experiences and may not represent individually verified purchases. Customer names and profile images used in testimonial sections are for illustrative purposes only. Results and experiences may vary from person to person. Social proof figures referenced on this site including customer counts and satisfaction ratings represent estimated reach and engagement across our community and marketing channels and should not be interpreted as verified transaction data.
Cancellations
All purchases are final and cannot be cancelled once the order has been shipped. If you wish to return a product please refer to our Refund Policy.
Delivery
Delivery timeframes provided on this site are estimates only and are not guaranteed. True Pearl Boutique shall not be held liable for delays caused by customs processing, carrier conditions, public holidays, weather events or any other circumstances beyond our reasonable control. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.
Returns
Returns are subject to our Refund Policy which is incorporated into these terms by reference. Return shipping costs are the responsibility of the customer. Please review our full Refund Policy before making a purchase.
Third Party Links
This site may contain links to third party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Governing Law
These terms and conditions are governed by the laws of Australia. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Australian courts.
Changes to These Terms
We reserve the right to update or modify these terms at any time without prior notice. Your continued use of this site following any changes constitutes your acceptance of the new terms.
Contact
For any questions regarding these terms please contact us at Customerservice@truepearlboutique.com